Frequently Asked Questions

Can my parent receive help to remain at home?

Most older adults CAN remain at home! Many people need help with some of their normal daily tasks. A Caregiver can assist with bathing, dressing, meal preparation, laundry, medication reminders, and light housekeeping, making staying at home with one-on-one care a great alternative to facility placement. Often the cost is comparable, and in some cases, less than facility care!

In-Home Quality Care will help those that want to safely “age in place”…remaining at home can be a reality!

What types of services can a Caregiver provide?

Older adults experience difficulties with their “ADL’s”, activities of daily living. They need assistance with: bathing; dressing; bathroom needs; incontinence management; light housekeeping; laundry; companionship; shopping; escorts to appointments and the like. In-Home Quality Care Caregivers can help you with all of these things.

Are your services covered by Medicare or my Medicare supplement?

No. Unfortunately, the caregiver services are not covered by Medicare or a Medicare supplement.

How are your Caregivers selected?

We are very careful in our screening process. We require our Caregivers to have experience in taking care of the elderly. They must do a face-to-face interview, submit references which are confirmed, have and maintain current TB testing, and a doctor’s release saying that they are healthy to do caregiver work and pass a state-wide, Act 34 Criminal Check.

It is important to note that our caregivers are insured and bonded employees, not contractors.

What prices do you charge for a Caregiver?

The charges related to caregivers from In-Home Quality Care are lower than most other home care agencies, with the workers receiving a higher portion of the fee. Our low prices cover ALL TIMES*, (evenings and weekends) and ALL TASKS!

In-Home Quality Care has specific prices for hourly care, live-in care, and brief visits.

Please contact our office so we can discuss your specific needs and develop a cost-effective plan to meet your goals

*On major legal holidays, time and a half are charged

I have long-term care insurance. Can I use it for your home care?

In-Home Quality Care is an approved provider for several long-term care (LTC) insurance companies. Most long-term care insurance policies require that services are provided by a licensed provider. In-Home Quality Care is a state licensed home care agency. Our staff will work with you to help get your benefits approved. Once the benefits are approved, we will continue to submit claims information so you don’t have to worry about the paperwork!

Call us to discuss your long-term care insurance policy. If there are unanswered questions, we can also arrange a conference call with you and your insurance company to further explore your specific policy questions.

Do you have Live-in help?

Yes! In-Home Quality Care is one of the few providers which offers live-in care. If the client is sleeping well at night, (getting up once or twice briefly), we can provide a Caregiver in the home who stays and sleeps there. One Caregiver typically works 3 or 4 days and nights in a row and a second Caregiver relieves the first to finish the week.

We can provide live-in care for a few days or up to seven days a week. Most home care companies will arrange for two or three shifts to the staff the entire day and charge you over $500 day!! In-Home Quality Care’s live-in care costs far less with only one shift change a week. Give us a call to discuss this option!

I just need someone to come by once a week, can you do that?

Yes! In-Home Quality Care can provide help for as little as once a week, or as much as 24/7. We will work with you to develop a plan of care that works for you or your loved one.

Give us a call to discuss your situation….you are under no obligation. We don’t believe in high-pressure sales tactics. We want you to find the best solution for your specific needs.

My mother is in the hospital and I’m trying to get her back home—what do I do?

The staff at In-Home Quality Care are professionals who frequently work with hospitals to ease the stress of discharging a loved one back to home. We will work with you to explain what is needed, address issues about discharge, suggest services and equipment that can help, and speak with the staff at the hospital if necessary.

We will help you to ensure that your loved one has a safe and smooth transition home. We can speak with you about this goal and help you achieve it! Give us a call.

Do I need to use your services for any length of time?

No. You can use In-Home Quality Care services for as little or as long as needed or desired. Our goal is to provide excellent care to you or your loved one. We will work closely with you to achieve that goal. With that in mind, you can just give us a call and let us know that the service(s) is no longer needed.

I am moving to a facility, but I still need assistance—can you help?

Yes! We often provide that extra touch with one-on-one care to those who are in assisted living, nursing homes, hospitals or rehabilitation facilities. This added care can be used to give comfort and communicate with family members. We can be there for four hours to 24 hours per day.

Additionally, our Senior Care Consultants can oversee the transition from home to facility or facility to home. We can continue to be a resident advocate, attending care conferences, coordinating medical appointments/medical care, advocating for the hospitalized client and more. This can be a tremendous help for the out-of-town family.

I have long-term care insurance. Can I use it with your home care?

The Care Registry has been approved countless times to provide care for those who carry long-term care (LTC) insurance. We will work with you to get the benefit approved, and even do the paperwork for reimbursement!

The best next step is to call us and we will do a conference call with you and your insurance company to further explore this option.

Why should I choose In-Home Quality Care?

In-Home Quality Care has been serving the Pittsburgh area since 1990. We are owner-operated, not a franchise. In-Home Quality Care has several advantages over other home care companies:

Our commitment to customer service is unmatched!

We work very hard to ensure that your Caregiver(s) are the best match for your needs. We try to provide as few caregivers as possible to ensure the consistency and quality of care.

We pay our Caregivers higher wages

24-hour live emergency phone coverage

Our Caregivers are experienced, thoroughly screened, insured and bonded

We work closely with you to develop a care plan that meets your needs and your budget

Our decades of experience in providing the best home care services in Pittsburgh and the surrounding areas.

Call us to discuss your situation and we will help develop a solution for you.

Do you offer respite care?

Yes! In-Home Quality Care can place a caregiver in your home when the caregiving family member wants to go on vacation, is hospitalized, needs to attend to important family business, and the like. We can provide your loved one the ability to remain in familiar surroundings with one-on-one care. Give us a call to discuss your care needs.

How can I contact you?

Since every care situation is unique, we welcome the opportunity to discuss your situation with you. You can reach us:
By phone: 412-421-5202 – during our normal business hours of 8:30 am and 4:30 pm EST. If your situation is urgent and it is after hours, we have an on-call coordinator available 24 hours a day, 7 days a week.

By email:

What areas do you serve?

In-Home Quality Care provides Caregivers throughout greater Pittsburgh and the surrounding suburbs. If we can’t provide services in a particular area, will let you know.

Senior Care Consultant services are provided throughout Allegheny and parts of Westmoreland and Butler and Washington Counties.

What do you charge for Senior Care Consultants?

The fees for Senior Care Consultants are based on the time associated with the services provided. As each situation is different, we charge by the hour and break that into 5-minute billing increments. Our Senior Care Consultants are all very experienced licensed social workers and have a wealth of knowledge to share with you. Our intervention can often save money, by helping people remain at home, connecting to services and/or receiving entitlements.

Give us a call to further discuss your needs.

How long have you been in business? Are you a franchise or privately owned?

In-Home Quality Care (previously called The Care Registry) has been providing caregivers to Pittsburgh are homes since 1990. In-Home Quality Care is not a franchise. Because we are a privately owned and operated company, we have more flexibility in designing a plan of care that best meets your needs. We are not bound by a franchise agreement that can restrict how and what services are provided.

How quickly can services be started?

Caregiver services can typically be started within 24 – 48 hours following your initial assessment. In the case of an emergency, we have been able to begin services the same day. The more advance notice that we receive, the greater likelihood that we can provide the best Caregiver match.

What if I am unhappy with the services you provide?

We want to know whenever you have a problem or a concern! Our goal is your satisfaction!

We know that it can be difficult to adjust to receiving help and/or to a caregiver in your home. Whether there are small issues that can be easily addressed, bigger problems and/or personality mismatches, we will work with you to resolve the problem or change the Caregiver. Please, don’t ever hesitate to notify us if you ever have any questions or concerns. We won’t be happy unless you are happy!

I am physically challenged and need daily living assistance—what do you offer?

In-Home Quality Care routinely offers care to younger adults with physical challenges resulting from disease, injury and/or other conditions. We are here to help you remain as healthy and independent as possible.

When does one need to go to an assisted living facility or a nursing home?

Most care needed by older adults is for assistance with their normal daily tasks. A Caregiver can help with bathing, dressing, meal preparation, laundry, medication reminders, and light housekeeping services.

Unlike facility care, our Caregivers can offer one-on-one care to individuals in the comfort of their own homes. Our Senior Care Consultants who are licensed social workers can speak to you about various options, including financial resources and benefit options that could be available.

What options are there for home health care?

The options are many and are on the increase! There are now more programs and creative ways of enabling people to remain safely in their own homes. In addition to the caregiver services we provide, there are many additional services available. Services and equipment such as in-home nursing visits, physical therapy, specialized mobility equipment, and assistive technologies are also available to help you to remain in your own home!
One of our Senior Care Consultants can speak with you about your specific situation and help explain some options and ideas that may be appropriate for you to enable you to remain at home. They can also help explore the different programs and benefits for which you may qualify.

I have questions about planning for my parents’ future, can you help?

We most certainly can! Our professional staff can discuss your situation with you. We can offer information, direction and/or specific services. If you need additional assistance in assessing the situation at large, looking at overall needs, coordination and management of services, we can arrange for you to speak with one our Senior Care Consultants. We can also refer you to an elder law attorney or Certified Public Accountant if necessary.

A Senior Care Consultant can meet with you and/or your family in the privacy of your own home and help you determine what is needed, available, and appropriate for your specific situation. The Senior Care Consultant can continue to work with you to assist with the coordination and management of your situation. The use of a Senior Care Consultant can often remove some of the friction and pressure off of the caregiving family members.

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